Refund policy

Return & Refund Policy

At Gifts From The Heart, we value every customer and want you to feel confident when shopping with us. If there is an issue with your purchase, please contact us so we can review your concern and work toward an appropriate resolution.

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be in the same condition in which you received it

Be unworn and unused

Have all original tags attached, if applicable

Be in its original packaging

Include a receipt or other proof of purchase

To request a return, please contact us at debriellesims@giftsfromtheheart10.com.

Please do not send merchandise back without contacting us first. Items returned without prior authorization may not be accepted.

Once your return has been approved, we will provide instructions explaining how and where to send your package.

Return Shipping Costs

If you are returning an eligible item because you changed your mind, ordered the wrong item or size, or no longer want the product, you are responsible for the cost of return shipping.

Original shipping charges are non-refundable unless the return is the result of an error by Gifts From The Heart or the item arrived damaged or defective.

If you receive an incorrect, damaged, or defective item, please contact us before returning it. Once the issue has been reviewed and confirmed, Gifts From The Heart will cover the appropriate return shipping costs and provide return instructions when a return is required.

We recommend using a trackable shipping method when returning an item at your own expense. Gifts From The Heart is not responsible for customer return packages that are lost or damaged while in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible at debriellesims@giftsfromtheheart10.com.

Please include your order information and, when possible, clear photographs showing the item, damage, defect, incorrect product, and/or shipping packaging. This will help us evaluate the issue and determine the appropriate resolution.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products cannot be returned once opened, used, worn, or removed from their original sealed packaging.

Non-returnable items may include:

Beauty and personal-care products

Cosmetics and skincare products

Hair-care and hygiene products

Fragrances or similar personal-use products that have been opened or used

Perishable goods

Personalized, customized, or special-order products

Hazardous materials, flammable liquids, or gases

Gift cards

Final-sale or clearance items

Please contact us before purchasing if you have questions about whether a particular product is eligible for return.

Sale and Final-Sale Items

Items specifically identified as Final Sale cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Please review product descriptions carefully before purchasing final-sale merchandise.

Exchanges

We do not process direct exchanges.

If you would like a different size, color, style, or eligible product, you may request a return of the original item. Once the return is accepted, you may place a separate order for the item you would like.

All returned merchandise must meet the eligibility requirements outlined in this policy.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union and applicable law provides you with a statutory right of withdrawal, you may have the right to cancel or return your order within 14 days without providing a reason.

Any statutory rights available to you under applicable consumer-protection law are not affected by this policy.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please remember that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Unless otherwise required by law or stated in this policy, original shipping charges are non-refundable.

If more than 15 business days have passed since Gifts From The Heart approved your refund and you have not received it, please contact us at:

debriellesims@giftsfromtheheart10.com

Questions About Your Return

If you have questions about a return, refund, or the eligibility of a particular product, please contact us before sending anything back:

debriellesims@giftsfromtheheart10.com

Thank you for choosing Gifts From The Heart We have A Gift Designed With You in Mind.