Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: September 8, 2026

Thank you for shopping with Gifts From The Heart. We appreciate your business and want to make your shopping and delivery experience as smooth as possible.

Please review the following information regarding order processing, shipping, and delivery.

Order Processing

Please allow up to 7 business days for your order to be processed before shipment.

Business days are Monday through Friday and generally exclude weekends and recognized holidays.

Processing time is separate from shipping/transit time. Once your order has been processed and shipped, the carrier's estimated delivery time begins.

During holidays, major sales, promotional events, or periods of unusually high order volume, processing may take longer.

Standard Shipping

After processing, standard shipping typically takes approximately 3–7 business days, depending on your location, selected shipping service, and carrier.

Shipping and delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Carrier delays caused by severe weather, holidays, transportation disruptions, or other circumstances outside the reasonable control of Gifts From The Heart may affect delivery times.

Tracking Information

Once your order has shipped, tracking information will be sent to the email address or other contact method associated with your order.

Please allow time for the shipping carrier to update its tracking system after your shipping confirmation is issued.

Shipping Addresses

Please carefully review your shipping address before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Gifts From The Heart is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer.

Returned-to-Sender Packages

If a package is returned to Gifts From The Heart because of an incorrect or incomplete address, failed delivery attempt, refusal, or other customer-related delivery issue, we will contact you after the package is received.

If you request that the package be shipped again, additional shipping charges may apply.

If an eligible refund is requested instead, applicable original shipping charges are generally non-refundable, subject to our Return & Refund Policy and applicable law.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or your package appears to be lost in transit, please contact us.

We will make reasonable efforts to assist you with reviewing the tracking information and, where appropriate, contacting or directing you to the shipping carrier.

Carrier delays can occur after a package leaves our possession and may be outside the reasonable control of Gifts From The Heart.

Packages Marked “Delivered”

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your property and usual delivery locations.

Check with household members, neighbors, building management, or front-desk personnel when applicable.

Verify the shipping address on your order.

Contact the shipping carrier for additional delivery information.

If the package still cannot be located, please contact Gifts From The Heart so we can review the situation and determine what assistance may be available.

A carrier's “delivered” status does not automatically qualify an order for a refund or replacement. Each situation may be reviewed based on the available tracking and delivery information and applicable law.

Damaged Packages or Incorrect Items

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, or contains an incorrect item, contact us as soon as possible.

Please include your order information and clear photographs of the item and packaging when possible.

Confirmed damaged, defective, or incorrect items will be handled according to our Return & Refund Policy.

Shipping Charges

Shipping charges, when applicable, are displayed during checkout.

Original shipping charges are generally non-refundable unless Gifts From The Heart made an error with your order or otherwise as required by applicable law.

Return shipping costs are governed by our Return & Refund Policy.

Holiday, Sale & Severe Weather Delays

Please allow additional processing or delivery time during:

Major holidays

Sales and promotional events

Periods of unusually high order volume

Severe weather

Carrier disruptions

Other circumstances outside our reasonable control

We appreciate your patience during these periods.

Questions About Your Shipment

If you have questions about your order or shipment, please contact:

Email: debriellesims@giftsfromtheheart10.com

Website: giftsfromtheheart10.com

Gifts From The Heart

A Gift Designed With You in Mind.

One thing I'd consider changing

7 business days for processing is fairly long for regular in-stock merchandise. Since that's before the 3–7 days for shipping, customers could potentially wait up to 14 business days before delivery.

For Gifts From The Heart, I'd consider changing processing to “2–5 business days”, while adding that certain products, large orders, special promotions, or peak periods may require up to 7 business days. That gives customers a better expectation without taking away your flexibility.

If you want, I can make that change directly to this policy and give you the final Shopify-ready version.