Cancellation policy
ORDER & PRE-ORDER CANCELLATION POLICY
Last Updated: September 8, 2026
At Gifts From The Heart, we work to process and prepare orders as quickly as possible. If you need to cancel an order or pre-order, please review the following guidelines.
Order Cancellations
Order cancellation requests must be submitted within 24 hours of placing an order.
We will make reasonable efforts to accommodate cancellation requests submitted within this 24-hour period. However, cancellation cannot be guaranteed if an order has already entered fulfillment or has shipped.
Once the 24-hour cancellation window has passed, or once an order has shipped, the order can no longer be canceled.
If the item is eligible for return, you may request a return after receiving it in accordance with our Return & Refund Policy.
If Gifts From The Heart cancels an order after payment has been collected, the applicable amount will be refunded to your original payment method.
Pre-Orders
A pre-order allows you to reserve a product before it is available for regular shipment.
Depending on the specific pre-order offer, we may collect:
The full purchase price at checkout;
A partial deposit, with the remaining balance due later; or
Payment at a later date as disclosed when the order is placed.
Estimated availability, processing, and shipping dates for pre-orders are estimates and may change because of manufacturer, supplier, carrier, inventory, or other circumstances outside our reasonable control.
If a significant delay occurs, we will make reasonable efforts to provide updated information when available.
Pre-Order Cancellations
You may request cancellation of an eligible pre-order before it enters fulfillment or ships.
Once a pre-order has entered fulfillment or has shipped, cancellation may no longer be possible.
After delivery, eligible returns and refunds are handled according to our Return & Refund Policy.
If Gifts From The Heart cancels a pre-order for which payment has already been collected, the applicable amount paid for the canceled merchandise will be refunded to your original payment method.
Refund Processing
Approved cancellation refunds will be issued to the original payment method.
Please allow your bank, credit card company, or payment provider additional time to process and post the refund after it has been issued.
Contact Us
To request a cancellation or ask a question about an order or pre-order, please contact:
Email: debriellesims@giftsfromtheheart10.com
Website: giftsfromtheheart10.com
Please include your name and order number when contacting us about an existing order.
Returns require prior authorization from Gifts From The Heart. Please do not send products to a return address without first contacting us. Once your return request has been reviewed and approved, we will provide detailed return instructions, including the appropriate return mailing address.
Gifts From The Heart — A Gift Designed With You in Mind.